Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. To accept cookies continue browsing as normal. Join the teams that work behind the scenes to make Liveops one of the most innovative companies in the virtual contact center space, including client solutions, IT, program development, workforce management and everything that goes into making our solutions stand out. Sign an Independent Contractor Agreement. In healthcare, engagement and patient connection are paramount. The agent community comes together . Freedom. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. When call volumes are low, you pay less. To find out more, read our Privacy Policy and Cookie Policy. Please update your browser to the latest version on or before July 31, 2020. Push existing Okta groups and their memberships to the application. Without a doubt, they are the most organized company weve ever worked with. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. View our background and credit check requirements here. Liveops brought a new level of professionalism to our needs. Earning potential. Independent Contractors are responsible for expenses and control their profit and loss. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. The background/credit check requires a $45 processing fee paid directly to our vendor. Im also a nurse. To accept cookies continue browsing as normal. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Liveops flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. All rights reserved. Please update your browser to the latest version on or before July 31, 2020. Join Liveops Nation and experience the freedom and autonomy of being self-employed! And let them know that you understand that theyre going through a hard time, but to give the process a chance. Attack Protection. https://explorerecent.com/is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Log in. Cons. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Join the Liveops corporate team and help improve peoples lives. We use cookies to improve your experience on our website. The background/credit check requires a $45 processing fee paid directly to our vendor. Returns the exact phrase match within quotes. Learn how. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The background/credit check requires a $45 processing fee paid directly to our vendor. - Liveops The modern contact center. option Add a new device appears in Duo Mobile settings. Sign-On: Liveops Agent Services LLC Site. The best agents arent looking for part-time. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Remember me. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Either search term value. Universal Login. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. With Liveops Nation behind you, the. GM Regional Customer Care Operations, major utility. You can also manage cookies in your browser settings. This network has hard skills in your industry, and soft skills from life experience. . Liveops Okta. About Liveops. The background check requires a $24.99 processing fee paid directly to our vendor. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. 5.0. Password. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. This means you can choose when, where, and how often to work! Earning potential. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. Our professional grade, complete headset telephones are made specifically for LiveOps and other customer service agents. Teams include: Client Results. We've been partnering with Liveops since 2010 for all our inbound needs. Link Okta groups to existing groups in the application. A hallmark of Liveops is the idea that learning and improving are never done. Add this integration to enable authentication and provisioning capabilities. With VirtualFlex, theres no need to overstaff. We call the agent community Liveops Nation. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. (sales@liveops.com) Press & Media. option Add a new device appears in Duo Mobile settings. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. View our background requirements here. Want to become a Liveops agent? There are no benefits, no vacation pay, no paid training. This te. The agent community comes together . Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. . We create better outcomes by seeking out and integrating diverse perspectives. We've been making work and life more flexible and rewarding since 2000 when we pioneered a different way of thinking which produced the virtual on-demand workforce. transparency. Relationships are built on a strong foundation of trust and Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . The background/credit check requires a $45 processing fee paid directly to our vendor. You are using an unsupported browser. The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. Here's everything you need to succeed with Okta. This login is to access our Shiftboard online scheduling and people management system. Conducting inbound/outbound customer service calls. We work in service of our Agents, Clients, and Employees. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. Liveops mobilizes reliable, brand-certified agents. Cons are having to provide your own equipment. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Health doesnt have open hours. Liveops experienced agent network can deliver services when you need them, including days, nights and weekends. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Login here. Creates or links a user in the application when assigning the app to a user in Okta. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Okta Browser Plugin; Okta Agents. We call the agent community Liveops Nation. Support. show about fbi agent and dimensional portal. Join Liveops Nation and experience the freedom and autonomy of being self-employed! How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. View our background and credit check requirements here. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Its not easy to find a flexible team of experienced agents who understand your brand. We would like to show you a description here but the site won't allow us. They want right-time. Our scalable platform lets agents define their availability. Copyright 2023 Liveops, Inc. All rights reserved. Sign an Independent Contractor Agreement. Import the user attribute schema from the application and reflect it in the Okta app user profile. Empathy is part of Liveops agents DNA. Copyright 2023 Liveops, Inc. All rights reserved. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. 2-4 weeksMost training is 2-4 weeks. Website. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. My only issues with liveops is the pay amount and the delay in receiving my pay. FLEXIBILITY AT SCALE. If you love helping improve peoples lives we want you to work with us. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. Liveops Nation agent news. Tuition Reimbursement. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. We encourage ideas from everywhere. With this strategy, everyone wins. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. See Capabilities for more details. !#liveops #seoulbox #onlineincome From professional services to documentation, all via the latest industry blogs, we've got you covered. You can also manage cookies in your browser settings. LiveOps will not sell or share your information with third parties for marketing purposes. Efficient. Autonomy. Without a doubt, they are the most organized company we have ever worked with. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Join the company voted one of the Best Places to work in Arizona. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. I have children who are active in sports, so it allows me to be there when they need me. Also the hiring process is long and it's unpaid. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customers needs in a safe and secure environment. Excellent company! Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged . Thats what were there for. If this is your first time hearing about Liveops and you are thinking of applying, check out my other video about Liveops HERE https://youtu.be/UNdtdSYpq-8And APPLY to Liveops HERE https://infl.tv/kxbdShow Notes Intro 0:00 UPDATE 1:111 IWIK #1 2:182 IWIK #2 3:053 IWIK #3 4:284 IWIK #4 5:045 IWIK #5 5:366 IWIK #6 6:257 IWIK #7 9:538 IWIK #8 11:239 IWIK #9 14:56 IWIK #10 16:21 BONUS watch to see Outro 20:43 My purpose with any content I create is to make others aware of all the opportunities that are available to them to create income online.My Cambly Referral Link: https://www.cambly.com/invite/DAESHA2?st=031321\u0026sc=4BLOG: www.teacherdaesha.comConnect with me on social media:IG: https://www.instagram.com/teacherdaesha/LinkedIn: https://www.linkedin.com/in/teacher-daesha-tefl-3845321ab/Twitch: https://www.twitch.tv/teacherdaeshaTip Jar: Buy Me A Coffee https://www.buymeacoffee.com/teacherdaesha Paypal https://paypal.me/teacherdaeshaQUESTION - Have a question about starting a side hustle, teaching online, or anything else? Were committed to earning the right to grow with you by being relentlessly results-driven. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. View our background and credit check requirements here. Looks like you have Javascript turned off! Liveops exists to improve people's lives. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. Hope, the above sources help you with the information related to Liveops Agent Portal Okta. We use cookies to improve your experience on our website. Liveops agents are an extension of your company, and strengthen your brand with every interaction. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. We are passionate about the agent experience, because we know agents have many choices in their careers. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. The pay is great and is based on talk time. Pros. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. We use cookies to improve your experience on our website. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals. I love the freedom element. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Find Out How & Apply . We source for impact by empowering and celebrating those with initiative. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Job Work/Life Balance. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. Find Out How & Apply . Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Forgot password? Welcome to Liveops Agent Services LLC Shiftboard Login Page. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. Your customers deserve the best at every touchpoint. You get to dictate when and how often you commit to providing services. If not, reach through the comment section. Join Liveops Nation and experience the freedom and autonomy of being self-employed! View our background and credit check requirements here. Client opportunities may have additional requirements, including expanded client-specific certification. To find out more, read our Privacy Policy and Cookie Policy. 7,827 Followers. Log-in to the worlds easiest to use Learning Management System The hardest part of the job is when the call volume is low. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Want to become a Liveops agent? I trust them and look forward to a deeper partnership in the future. Work outside the perimeter. Enjoy the freedom and flexibility of being your own boss. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Liveops exists to improve people's lives, and . When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Talent deserves opportunity. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes, Scalable contact center solutions drive results in healthcare, Fueling company growth and patient health a healthcare case study. Managing multiple systems, programs, and screens simultaneously. Improving Peoples Lives. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Answer. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Build a thriving work-at-home business providing remote customer service for top brands. Organizations. Click here for technical info. There is absolutely no paid training. Want to build your own integration and publish it to the Okta Integration Network catalog? Username / Email. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. View our background and credit check requirements here. Support. Your email address will not be published. If you have not created a ticket yet then you would need to register or create a new ticket to begin. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . Main hustle or side gig its all up to you. To accept cookies continue browsing as normal. I use the money to take my grandchildren shopping or on day trips. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. We call this agent community Liveops Nation. Copyright 2023 Liveops, Inc. All rights reserved. Accounts can be reactivated if the app is reassigned to a user in Okta. Your patients health is your top priority. Login to track your existing support requests. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Earning potential. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . Keep in mind, the more you service, the higher your earning potential! This means you can choose when, where, and how often to work! *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. And, it's why some of the biggest enterprise names trust Liveops agents to represent their brand. @Liveops. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Hard to get in contact with managers for help. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. We use cookies to improve your experience on our website. When unexpected events occur like global pandemics health needs can rapidly change. Liveops is a legitimate company. Passwordless. Okta Browser Plugin protects your passwords and securely logs you into all your business and personal apps. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. To navigate, press the arrow keys.Locations.CountryCityAddressUnited StatesRedwood City203 Redwood Shores Pkwy3 more rows. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. We've been partnering with Liveops since 2010 for all our inbound needs. great training and continued support. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Innovate without compromise with Customer Identity Cloud. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Copyright 2023 Okta. Liveops agents are certified on your program and procedures, so they can be a go-to resource for your members. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Healthcare and Medicare enrollment can be complex. We didnt just evolve the remote contact center model, we revolutionized it. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops is a virtual call center offering on-demand virtual agents for enterprise sales and customer service needs. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Its why weve led the industry in virtual flex agent services for more than 20 years. The world class support of Liveops and unparalleled access to world-renowned clients. VirtualFlex solves for that. Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. Liveops: Flexibility. Post in the comments section of this video.Thank you for 2,360 subscribers! We are empathetic, good-natured, down-to-earth people who like to have fun. Your customers deserve the best at every touchpoint. Single Sign On. Connect and protect your employees, contractors, and business partners with Identity-powered security. Login. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need.