Book your ferry tickets with Direct Ferries. Londra, Inghilterra, Southampton SO19 6AJ England. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Don't really get your point. All in all a terrible experience. That is why we are trusted by over 2.5 million customers and counting. Thanks. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. I am now writing direct to their registered office. First time I used it I assumed that all the cabins were booked. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. JavaScript is disabled. How do we get a confirmation? more. sorry about that, in that case I would definitely hold out for cash. ***. WebMessages 12. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Buying a ticket was easy but now to see how the experience on board will be in a few months! Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card 96% of travellers recommend this experience. Although the responses were generally quick I had much correspondence from many different agents. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. You can find the contact details of the local travel agencies in your booking confirmation email. like what ? Can I cancel them and get a refund? On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. This website uses cookies to help us process your bookings as well as customise and improve your experience. Needed to change tickets. 93% of travellers recommend this experience. Direct ferries is refusing a refund even though we are in lock-down. No way of calling them. I appreciate that they are extremely busy atm , but find this unacceptable. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Booked Algeciras to Tangier Med recently using FRS. Here's a list of resources you can use to check your refund status in No Bookmark. Having help to step onto and off the boats were very helpful and appreciated. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! Modern excavations have raised the possibility that the name You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. We use dedicated people and clever technology to safeguard our platform. They will look after you - Direct Ferries arent interested! Seattle, WA 98121-3014. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Verification can help ensure real people write reviews about real companies. Bought wrong ticket because they shower wrong results. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Thank you for booking with Direct Ferries. This is why we offered you the closest alternative available we found with the ferry company you chose. If you make a mistake when booking online, you can cancel your booking at no cost Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. or submit an enquiry. Got the answering machine again. Dear customer, Many thanks for your feedback! No questions have been asked about this experience. How can this even be possible. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Thanks for taking the time to respond but you're mistaken about the cancellation. There is no one I can speak to. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. Kind regards, Maya from Direct Ferries. You can amend your booking online if you have an account with us. Once they have your money they write you off. Maybe down to mobile network delays but thought I should let you know. Tried to amend reservation to Mar 3-6. You can't even speak to a real person on the help/chat box. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. However I didn't receive a confirmation email. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. These hydro boost systems are even smaller than the 12' boosters in use currently. due to bad weather conditions, strikes, etc.). For account users: To log into your account click the sign in link at the top of. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? WebPlease use the contact form on our website to request a ticket change. Go directly to the companies providing the ferries. Need to talk to us? If youre booking a ferry with Brittany Ferries go direct! Tried to call DF with a number provided by Stena - phone disconnected. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Anyone can write a Trustpilot review. Rent-to-own and financing options allow you to get the trailer you need within your budget. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. They send Google link with location but doesn't work on my phone or computer. WebIf you decide that you do not wish to keep the building. Editor, Marcus Herbert. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. We are easy to contact through our contact form on our website. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. The matter is starting to get urgent, but still no response. Can I convert my ferry ticket to an open ticket? DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. I will never book with this company again and I advise others to steer clear. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE We are both english and always lived in England Direct Ferries have no phone available to discuss. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Diabolical way to treat disabled, limited income people , or even anyone!! We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. If you are outside of Athens (e.g. This is my first negative review for a company. My service experience was awful. But apparently they said they have no record of it. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Thank you for booking with Direct Ferries. Please use the contact form on our website to request a ticket change. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Channel View Road Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Your help will truly be appreciated. If you make an amendment request through My Account the amendment fee is only 10/10. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. The most USELESS COMPANY EVER!!!! 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). You are using an out of date browser. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. Would recommend at all cost, better buy is straight from actual company. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. That is even worst handle from your company. Our original booking made in January for April was cancelled by the ferry company. Up to 1 million prices are checked every day with more than a million crossings arranged each year. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Incredibly unhelpful. It's now a month later and they still haven't As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Dear Donal, Many thanks for your review! Direct Ferries are trying it on, (with your money). Compare prices, times and shipping companies for your ferry using our price search. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. We do care about our customer and completing all amendment requests that we receive. Thank you for booking with Direct Ferries. shocking service. Can I request a ticket cancellation/change on behalf of another passenger? Follow us on Twitter for the latest WSF information! Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Please don't hesitate to contact us, if you have any queries. I will rather swim than use the useless company again. pack jumper cables, ice scraper, warm clothing, snacks and water. Learn when you may be eligible for a refund and how to request reimbursement. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. 91% of travellers recommend this experience. Scammed our group of 12- Disgusting company. It was actually in USA dollars so my trip cost 1200 which is extortionate! I would recommend that no one uses Direct ferries. Please don't hesitate to contact us, if you have any queries. Find ports, routes and lots of useful information to help you plan your trip. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. With our quick and simple ferry finder tool, finding a