In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. How do I know if my home is wired for Comcast? We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. How do I get Comcast to come deal with this? A tree in my back yard has two large branches resting on the phone/TV cables. My thinking, if I were to do this at my house would be that that 1.) https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. . For your safety, do not touch or move the downed line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Call BGE at 1-877-778-2222 to report any downed electrical lines. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. If you smell natural gas or see downed power lines please do NOT use this page. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. up. Let us know if you find downed or uncovered wires or cables in your area. Should you experience further issues, please create a new post. Voting closed 14. Contact Comcast and let them know of the down landline problem. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. A drop-down list appears. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I have followed these instructions and sent the private message on 6/1/21. An official employee, such as myself or whoever is first available, will respond. Please send us a PM with your first and last name, as well as house numbers to your service address. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. There appears to be no other way to contact comcast/xfinity. Youve reached the best place and perfect person to help with virtually all of your account needs! Our community is your official source on Reddit for help with Xfinity services. Id give them a ring. Reporting this to comcast seems to be a problem. Then, call PG&E at 1-800-743-5000. We ask for direct messages because we can't post personal information in public. Downed Power Line. Thank you for reaching out to the Digital Care Team. To qualify for the credit, customers must: 1. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Call us at 800-477-5050. Thanks. When asked if you want to order new service, say "No." Connectivity and managing Your Comcast Business network. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Then, call PG&E at 1-800-743-5000. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. There may be a 60 day notice cancellation fee for your service. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! You may have to enter a lot of personal information to get connected, including your ZIP code. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Do not send the firewall logs as an attachment. The tree and the cable are both on the grass verge next to my property. Usually 911 dispatch has unlisted numbers for utilities. Press question mark to learn the rest of the keyboard shortcuts. came out and verified that it isn't live. Throughout our history, DISH has always put customers first. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Store Locator Status Center Check for outages and troubleshoot your services. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Archived post. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. You aren't allowed to. Thanks! Thank you for bringing this issue to our attention. Type a message to let us know what your issue is. I don't have AT&T, or a landline. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How do I report a downed telephone line? I called on 7/20/21 to report this issue and no-one has been to fix the wires. Electric Lines that run from the utility pole to your residence. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. How do I report down a cable line? View the Xfinity outage map and find out when an area will be back online. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. No worries, Our team can definitely help right here! LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. The wires at my rental property are on the ground. Thank you so much for contacting our Xfinity Support Team over Reddit. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. How do you get straight to a representative? There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Emails sent with an attachment cannot be processed. It is to be expected when weather conditions are severe. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Call us anytime at. Massive outages do occur because of problems such as storms, floods etc. A drop-down list appears. How to report a downed wire if I'm not a customer? Call 800.288.2020. Press Enter to send it. Question: Does Comcast Hve To Repair A Cut Cable Line. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Click the direct message icon, 2. We have all the tools to help with your cable line and make sure it gets taken care of. I have a downed wire in the middle of the street. Cookie Notice I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. to Call your mayor's office. Call 9-1-1 immediately to report a fallen power line. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. This post was marked as closed. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Can you direct message your name and address? See how you can save when you add Comcast Business Mobile or add a new line. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. How to Report an Issue Online Visit xfinity.com/xfinityassistant. When should we expect this to be corrected? Our team can assist with getting those downed wires raised. Write your 17-digit account number on the "For" line of your check or money order. How to Reach a Real Person at Comcast/Xfinity. A drop-down list appears. I hope youre having a great week so far! Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Whenever there is an outage, your first step is to report it via email or twitter. How to report a downed wire if I'm not a customer? How to Report an Issue Online Visit xfinity.com/xfinityassistant. It's in front of my yard, and it goes across the street. Our team can help get that line raised. The easement at my back property line has poles with electric and utility lines. You can contact 811 to get utility lines marked. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Press question mark to learn the rest of the keyboard shortcuts. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Select Start Troubleshooting to begin your modem restart. 115.124.120.233 Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Welcome to the Xfinity community! and our Scan this QR code to download the app now. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. 70% of power outages are caused by major weather. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Click Continue. A recent storm brought down a tree which took down one of the above ground cables by my house. Not a word either by phone, email or through the support chat since then. Immediately Call Emergency Services. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words -You are responsible for the "mast," the . New comments cannot be posted and votes cannot be cast. Remember: This number is just for unburied ground cables. I called but only received voice mail. Provide your account info and say, Line is down., Dont have AT&T service? To confirm, are the wires in question still low-hanging by chance? That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Thanks! I hate to hear this has been your experience and would love to investigate this for you! Get in touch with Comcast Business. Click to reveal Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Your IP: We have made changes to keep employees safe so response and call times may be longer than usual. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . #iworkforComcast They have been hanging very low for over a year. Include the words "Firewall Investigation" in the subject line. I am an Official Xfinity Employee. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Do what's best for your business. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Report or View Outages; Other Contacts; General, Business, Landlord, . If you receive overhead electric service, your electric system con- sists of the following: 1. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Can you direct message us your name and address, please? Sound the horn, roll down your window and call for help. 1. if the line is damaged, to reconnect service they'd probably be running a new line anyways. It's a hazard to pedestrians and vehicles! Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. The action you just performed triggered the security solution. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Never touch a downed overhead electrical line. In the top right corner, you'll see a little chat icon near the bell icon. Don't touch a downed power line or other equipment. I am a bot, and this action was performed automatically. We've had a downed wire touching our building for about two months at this point. -ATTU-verseCare. If you are experiencing problems with Comcast Xfinity, please submit a report below. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Dial 333 to get connected to a customer service representative. Let us give you a call as soon as an agent is available. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Privacy Policy. Enter another ZIP to see info from a different area. Report an issue Select Chat. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Where or how can I report this? Report it online using Xfinity Assistant. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Rod Furlan is a crook and Thief and should be held accountable. I will post again here when/if I receive a reply or action is taken. Hello saftek and welcome, Don't touch anything or anyone in contact with a downed power line. Type your message in the text area near the bottom of the window 5. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. It's infuriating. Hi, @user_af7a95. the chances of Comcast having their act together enough to even . Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! You will need to contact a tree trimming service yourself. Create an account to follow your favorite communities and start taking part in conversations. Then Call Us. I really appreciate you being a member of the Comcast Family! Comcast does not do tree trimming. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Discussion. How do I report an above ground cable down? Jul 2007 - Sep 20169 years 3 months. 1 6 Press 0 a lot. How to report a down or damaged CenturyLink line. Contact Customer Service at (800) 391-3000. We've had a downed wire touching our building for about two months at this point. I am a bot, and this action was performed automatically. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Cookie Notice They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Scroll down and select Manage Internet. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Report downed power lines at 713-207-2222. 2 1 RR ryanray.rr81 Visitor 2 Messages Our community is your official source on Reddit for help with Xfinity services. Please contact the moderators of this subreddit if you have any questions or concerns. If you absolutely need to have it removed, consult with an electrician before doing so. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Stay at least 35ft away from any downed wires during cleanup and other activities. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How do I report this? I need someone to come out and fix it. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. An official employee, such as myself or whoever is first available, will respond.