LS1 9QF. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. I think it was a mistake removing the barrier as they know people will forget and they will make more money. I didn't ignore the fine. Why? Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. Reading these comments I am now worried I will receive a load of penalty notices in five months time demanding vast sums of money. Hugh. But when the government itself acts like this .!!!. I was driving there first time and until now Ive had no clue about any payment requirements. I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF For this reason, I look forward to receiving notification that the Penalty Charge Notice has been cancelled within 28 days. My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. You should appeal this. We used the tunnel for the first time since the new system came in. Nothing on the letter to dispute this so i called them up. there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. Just to check, the DVLA gives the details of my address for the PCN letter? You should be given a 14-day reprieve on the first crossing at least. It is not setup and an honest way, more like a cowboy clampers style. But I only paid today 1 September. The lack of transparency on fines and the timing of payment is designed to maximise revenue. I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. It is not right that I have to pay more because of mail delay. Your email address will not be published. I would like to pay today. Failure to pay the Dart Charge before midnight the next day will result in you receiving a Penalty Charge Notice. Warn visitors from overseas: With open borders in Europe, many more people will come to visit the UK from overseas whether on holiday or to see friends and relatives. about my passing through there on 25 Sept 2015. APH Community > Beat late payment of the Dartford Crossing charge. 7. Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. Will I win an appeal on such grounds. He then said no you paid on the 8th of Feb for a crossing on the 1st of feb. when i advised this was incorrect he said that the fine is for non payment on the 1st of Feb. i advised quite clearly his letter stated the 8th of Feb and i had never recieved anything regarding the 1st Feb. There should be a clear distinction made between people who have paid the charge before a PCN is issued (ie. Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. We forgot to pay and a letter was sent, fine. I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. I know they have the correct address for me as I have just received my road tax reminder through the post. The long and short of this is, however, that the system signage is not fit for purpose. What should I do? You should at least be able to escape one of the fines as it was your first offence. Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. What an absolute scam, where does the money go from the fines? Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. Fees may be payable depending on your final choice of financial product. You have no alternative to spending time having these charges cancelled, otherwise you could end up with a CCJ that would be hard to clear even though you are not at fault. For it to be successful, you need appropriate grounds for appealing. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. 105 to go through the Dartford tunnel!!! The whole world out scam each other and the UK Government back it. I didnt open an account just made a one-off payment. Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. I hope that i do not receive a penalty. They told me that there was a fine for the first crossing, but that I could pay for the return (a week ago) without incurring a fine. How can I check please ? What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? We have not heard this policy is changing. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy We thought great thats okay as we have already paid a few days ago. My advice? Will I be ok? I then boarded a ferry which had such inadequate WiFi that I was unable to search online. I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. Hope you enjoyed your time here. Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. Win, win for them. It would be possible for you to provide a dual system where regular users bypass the toll booth, but occasional users pull over and pay. I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals. (1) We are not 100% sure which vehicle we will be using, or we might even use the bike. Make it easy for people please. i then used it on the 8th of Feb 2015. now i received the penalty Charges notice of 35. Will they nail us for failing again to pay within 24 hours? Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button Does anyone know whether the 14 day first offence payment extension is still active since I missed payment for a return trip earlier in the week and only remembered 3 days later? But no, today I received the 2 PCNs. 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. I was told by DC a hire company should do the change and I was also told by hire company that DC should do so. I can confirm that I have no intention of making such a crossing within 12 months and, if I do, I will pay for it when it happens. If I had known that I had to pay, I would have definitely paid! Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! the hire vehicle company also charging me 35.0 for each incident. The time given for payment is way too short and the fines are out of all proportion. ICO No: ZB338550. MoneyNerd does not give specific debt advice and we recommend that you always discuss your personal situation with a qualified adviser that works for a company that is authorised and regulated by the Financial Conduct Authority. Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. Thanks. Is it possible that someone else has used the car at the crossing? So is this official HA policy? MoneyNerd Limiteds FCA Firm Reference Number is: 978681, You can check these details onhttps://register.fca.org.uk/s/. There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. With cars behind me I had no choice but to carry on driving and miss my turning. Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. On the day in question I was at work and my car was in my work car park in Franborough, Hampshire all day! If it's your first time then appeal and they will probably let you off the fines. and I was tranquil about. What the hell are they playing at. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. Open your iPhones reminders app it is standard on the handset2. The crossing fee will be added to the Penalty Charge Notice. I have received 3 fines for one day in June but I have never used the Dartford crossing. I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. Just googled to find this and the new pay system. Are foreign registered cars pursued for penalty charges? I sent them a copy of the reciept and heard nothing more. First the Lendal Bridge in York, now the Dart crossing. Hope the trip was good otherwise. So sometime in January 2020, a PCN would have been sent to the address on the V5C. I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. Hi, please can you tell me where the signs were located in July of last year? Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. again an easy way of getting money out of the driving public. why would I go through that channel when it clearly states 14days grace for first timers and it was paid well within this. Im doing the representations x10 . Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? We rent so he mayve lived here in the past but hant for the last two years what do I do!? Click here to pay online, set up a payment plan or manage your account using our Customer Portal. I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. We are still being pursued by dart Charge for ever increasing amounts. It is set up for you to fail. I think this is grossly unfair. There were a number of road work signs and some divertions but no blue signs. 3. i have recieved another letter stating i havent paid and now have a fine of 107.50. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. The consequences of this mean you must also pay an extra 50% within fourteen (14) days of receiving it. I just crossed and forgot to pay for a few days.Paid online and then contacted them via twitter. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. MoneyNerd Limited is an Introducer Appointed Representative of Pacific Financial Solutions Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 688034) and is classed as a debt counselling firm. So not very impressed. This is the first time that I have forgotten but Im worried I may of paid too late and a letter may already be on its way to me. no govt money the crossing generates a massive 75m plus per annum. He lives up in the north and doesnt have an internet connection, just like 30% of the population in the north. We should have waited until they fined us so we had an IA number then paid using this number. However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. Good luck. Let me know how you get on.Thanks. So you are not out of the wood yet. I simply cannot believe this is allowed to continue, its a scandal. They will not deal with you either by email or phone snail mail is the only communication In this day & age I despair!!!! Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. An Example: Suppose you received a 60 PCN parking fine. 1) Set up a pre-pay account: 2) Pay online: 3) Pay in advance for a one-off crossing: 4) Over the phone: 5) Payzone retail outlet: 6) Pay by post: Help improve the Crossing experience: image credit Please take a few seconds to take this poll and tell us how you'd improve the new charging system.. I just tried to pay and got the same, I tried about 10 times and it finally worked ! Then received penalty notice, which said we only needed to pay 2.50 as it was first time offence. 4. this is very first time please help me thanks. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. See my post above. I, too, did not have any idea of the changes. We have paid (so as not to incur further fines) but are disputing it. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. Heres a copy of the letter I sent today (I hope it helps if only because it makes you feel youre not alone! Contravention date 21/02/2015 and I make a payment on 23/02/2015. I think this scheme needs a rethink. I Phoned, and adviser said he would refer it to a supervisor, but I could still travel. How can the burial of a mother and a 2.50 fee be weighted. Were you unlucky enough to get a Dart Charge penalty charge notice? Apparently this system does not work very well anyway. Additionally, the majority of appeals are successful. Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? I have never driven through the Dartford crossing as I do not even know where it is!! I crossed at 5.59 and 50 seconds am the other day.how do I find out if I have to pay, sure I was before 6, but worried they will charge me! My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. Just been wheel clamped even though I have an active dart tag account in credit ! I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). You can choose to pay the fee in advance before crossing so that the system detects your payment and doesn't take further action or pay after crossing. a further requirement from EPCPLC of Eur 151.73 to pay within 27th February Let me know if you have any problems. Where Dart Charge accepted payment, and the result was an unpaid crossing for which it was intended, they are not entitled to hold that on account of a future crossing. Hi, I had exactly the same experience about 2 days ago.. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. Is this some kind of crazy joke? Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. In April whilst in the UK, there were horrendous delays going through the tunnel due to road works and improvements I drove through the tunnel, but was not stopped at any barriers. (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed.