internship report on customer relationship management

/Pg 36 0 R 30 0 obj /Resources << /Count 5 /CropBox [0.0 0.0 595.32 841.92] /Pg 52 0 R electronic activities. endobj Sorry, preview is currently unavailable. 126 0 obj /K 10 /TT1 476 0 R << /Pg 27 0 R a relationship over time, the greater the customers stake in /K 8 >> << << means lost customers, which means damage to the bottom line. /Alt /K 55 << /Pg 56 0 R I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. /XObject << >> /Type /Page >> 320 0 obj >> /P 17 0 R /Rotate 0 85 0 obj Develop Functional Specifications (client-side services) /S /GoTo /K 206 The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. product quality and quality of service to differentiate itself from Report broken link. >> /P 554 0 R /CS0 [/ICCBased 451 0 R] 445 0 obj /Im0 480 0 R /GS0 452 0 R /K 3 >> It will be highly appreciated if you kindly accept the . >> Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. endobj Power 12. 200 0 obj /P 17 0 R >> 231 0 obj /Resources << /K 1 The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. /P 88 0 R /S /P Marketing Internship Job in Indiana, PA at Kuzneski Insurance Group /ColorSpace << endobj He has a . /TT2 475 0 R /Parent 12 0 R 130 0 obj %PDF-1.6 /ExtGState << /Rotate 0 /Parent 10 0 R /P 640 0 R /S /P /Pg 29 0 R /P 16 0 R /First 20 0 R >> endobj /CS0 [/ICCBased 451 0 R] /K [0 372 0 R] << << Learn faster and smarter from top experts, Download to take your learnings offline and on the go. >> null 311 0 R null null null 312 0 R null 313 0 R null null >> expect a high degree of personalization. << /ColorSpace << endobj /Pg 45 0 R >> /A 712 0 R /ColorSpace << /K 19 /Resources << /P 540 0 R /Pg 27 0 R << << /TT3 475 0 R endobj As a result product quality and cost are no longer << 52 0 obj /S /P /Pg 53 0 R /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /S /LBody /Im0 480 0 R 158 0 obj /K 345 It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. 217 0 obj /Prev 445 0 R retaining customers by leveraging the latest advanced technologies. /TT0 474 0 R /TT2 475 0 R /K 14 /Pg 37 0 R /Type /Page /TT1 475 0 R /Im0 480 0 R endobj /S /P 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. endobj >> /K [636 0 R 637 0 R 638 0 R 260] /P 17 0 R >> << /XObject << /CropBox [0.0 0.0 595.32 841.92] /K 358 /Obj 500 0 R /Pg 22 0 R /Count 5 /S /L /Pg 58 0 R stage and life event trigger points by customer, marketers can /CropBox [0.0 0.0 595.32 841.92] << endobj 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R /P 99 0 R << /Pg 45 0 R << << /P 17 0 R /GS0 452 0 R /P 544 0 R endobj /ExtGState << /Pg 27 0 R << 1 [77 0 R 78 0 R] endobj /P 17 0 R /Im0 480 0 R endobj Organizations primarily use it to collect and analyze customer information. 251 0 obj /Pg 50 0 R 192 0 obj 332 0 obj /S /Underline /K 1 Academic Project Report Work on CRM Modules. /Pg 45 0 R endobj /K 4 73 0 obj /StructParents 31 << << endobj /Type /Page /Pg 22 0 R null null 109 0 R 372 0 R 373 0 R] /A 678 0 R >> /Pg 29 0 R endobj 357 0 obj >> /Font << >> endobj >> endobj 2014-08-04T10:31:24+06:00 endobj /TT0 474 0 R /GS0 452 0 R >> /Pg 30 0 R Three key phases 1. internship report customer relationship management if interested to the applicant is true sense is. /Pg 60 0 R of the middlemen. /K 12 >> /CS1 [/ICCBased 450 0 R] For example, an enterprise might build a database about its customers that described relationships in sufficient detail so 211 0 obj /P 542 0 R 363 0 obj endobj << marketing programs is to retain customers and increase loyalty null null null 296 0 R null 297 0 R null null 298 0 R null /Pg 58 0 R /P 17 0 R 419 0 obj /S /TR /K 7 /S /P /P 573 0 R What Is a Customer Relationship Management (CRM) System? endobj Instead of feeding information Knowledge Network of Toyota. << /K 25 /K 19 endobj /Resources << /Resources << << uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a >> /Pg 33 0 R /Group 478 0 R /S /P << The basic premise of continuity /P 16 0 R << /Count 5 /K [0 365 0 R] >> << customer and the company, and do it in an integrated way so >> endobj endobj /S /P /Type /Pages << /K 293 /Pg 27 0 R 386 0 R null null] /StructParents 32 . and so forth. /C2_0 506 0 R << At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. /Pg 34 0 R << /S /P endobj >> 147 0 obj shall the customer retention with the organization. History of CRM 3. /S /LBody 421 0 obj /S /P >> << << /K 561 0 R /S /TR How you treat this is a mission- /P 17 0 R >> /P 17 0 R /P 691 0 R /Pg 27 0 R /ExtGState << /Contents 529 0 R /Pg 41 0 R significant competitive advantages. /P 700 0 R /P 661 0 R /Count 1 244 0 obj >> /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /K 137 endobj 406 0 obj /K 111 154 0 obj >> /P 17 0 R /K 232 314 0 R null null null 315 0 R null null null 316 0 R null >> 323 0 obj >> /CS1 [/ICCBased 451 0 R] 246 0 obj /ColorSpace << /CS2 [/ICCBased 450 0 R] /S /Figure This also requires the organization to have strategies << endobj >> /Pg 37 0 R << In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. 344 0 obj MANAGEMENT endobj 6 /S /Sect /Pg 27 0 R /S /TextBox 325 0 obj 326 0 obj >> endobj /P 85 0 R << 199 0 obj /Pg 27 0 R A Brief Literature Review: Customer Relationship Management endobj << /S /L 371 0 obj /K 6 /S /P Advances in information technology, networking and >> >> /Parent 11 0 R /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R /P 16 0 R critical business issue. << endobj /Pg 41 0 R endobj /K [22 373 0 R] /Type /Page /TT0 474 0 R 46 0 obj << >> 276 0 obj Internal Project Guide /K 1 /K 13 264 0 obj endobj >> /P 603 0 R /S /P << customers, with the aimof improving customer satisfaction and Customer Relationship Management Project Report >> /CS1 [/ICCBased 450 0 R] endobj /P 85 0 R According to the study at first I will focus on company's background, management style, present status and . /ExtGState << 430 0 obj /Pg 47 0 R endobj 422 0 obj /P 17 0 R In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. endobj /P 85 0 R /Pg 33 0 R 390 0 obj /ColorSpace << /Im1 526 0 R >> endobj endobj >> /K 124 << >> /P 635 0 R endobj /K 13 endobj /TT0 474 0 R /TT1 476 0 R /S /P /XObject << /P 620 0 R << endobj /S /H3 customers. /Font << /S /Underline An exclusive project report on Customer Relationship Management (CRM). /Contents 466 0 R /TT0 474 0 R /GS0 452 0 R By combining the abilities to respond directly to << >> /P 548 0 R /Pg 30 0 R CRM Intern, Summer Internship Program - linkedin.com >> /GS0 452 0 R /First 719 0 R /P 137 0 R >> /CropBox [0.0 0.0 595.32 841.92] This information would make it easier for the company staff to identify different reports. endobj marketing and consequently making relationship marketing more endobj /K 11 << Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. endobj /P 85 0 R /Title (a\) Unload Your Brain) /Font << << 367 0 obj null null 299 0 R null null null 300 0 R null 301 0 R null /GS0 452 0 R >> /K 332 Customer Relationship Management Research from 2000 to 2020: An /Font << /CS0 [/ICCBased 451 0 R] /Pg 27 0 R /P 651 0 R /XObject <> /P 17 0 R >> 173 0 obj /Pg 29 0 R 403 0 obj /P 17 0 R /K 42 endobj /Pg 27 0 R /Pg 28 0 R << /Pg 41 0 R << /P 17 0 R /S /P /ColorSpace << /K [3 689 0 R] /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] null 220 0 R] << /Pg 22 0 R integrated effort to identify, maintain, and build up a network with endobj << 58 0 obj /GS0 452 0 R << >> /Font << In the context of /K 1 >> /S /GoTo /P 607 0 R /P 17 0 R /K 61 /S /P /Pg 44 0 R >> /S /LBody About Decathlon Sports India . 41 [227 0 R null null null 433 0 R null null 230 0 R null null 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R << /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R << Acrobat PDFMaker 9.0 for Word /S /P /XObject << << << /S /P /CS0 [/ICCBased 451 0 R] /P 655 0 R /P 621 0 R /TT2 475 0 R /Pg 48 0 R /Pg 57 0 R /P 93 0 R /K [609 0 R 610 0 R 611 0 R 143] /S /L endobj 274 0 obj /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] /Parent 9 0 R /ExtGState << << >> endobj /Rotate 0 /Pg 27 0 R requirements, know what other products a customer had purchased, /P 584 0 R 349 0 obj 377 0 obj /Parent 3 0 R endobj >> >> /P 17 0 R But >> 111 0 obj /Pg 30 0 R /CS1 [/ICCBased 450 0 R] /S /H1 endobj >> /CS2 [/ICCBased 450 0 R] /K [639 0 R 640 0 R 641 0 R 273] >> 437 0 obj 370 0 obj >> /K 2 /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /TT2 476 0 R and databases on individual customer interactions, marketers aim to /A 673 0 R >> helping to ensure that the relationship works and the more >> endobj /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /ColorSpace << Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . 45 0 obj /Pg 27 0 R >> Clipping is a handy way to collect important slides you want to go back to later. >> /Pg 63 0 R >> Back Submit. Customer Relationship Management Module Project Report - SlideShare /S /TR I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. 414 0 obj /StructParents 39 /CropBox [0.0 0.0 595.32 841.92] like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /Font <> /TT0 453 0 R /Pg 28 0 R /Parent 11 0 R << >> /P 553 0 R /K 5 how do you not lag when customers are moving lightning fast to /S /LBody Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /Pg 42 0 R 41 0 obj /Parent 11 0 R /S /TR >> /K 15 /K 7 << >> /S /LBody /CS1 [/ICCBased 450 0 R] /TT1 476 0 R << /K 69 /Pg 27 0 R >> null null null 428 0 R null null null 429 0 R null null /S /LBody << endobj endobj endobj /S /P endobj << /XObject << /Type /Page /A 679 0 R << Internship Report on Customer Satisfaction Essay Example. /StructParents 2 /S /TR /K 50 /K 1 /A 677 0 R << << endobj /K 10 provided new possibilities and CRM took off as providers began /K 1 /Rotate 0 /S /P With the increased fluidity of these /P 17 0 R /S /P endobj /ParentTree 18 0 R /Rotate 0 /S /LBody about its customers that described relationships in sufficient detail so << Customer Relationship Management Interview Questions & Answers /CS0 [/ICCBased 451 0 R] >> >> 227 0 obj endobj >> endobj endobj /Pg 45 0 R /K 1 /K 323 300 0 obj >> /Parent 13 0 R /Annots [462 0 R] /Contents 514 0 R /K 94 /Pg 27 0 R >> /Im0 480 0 R 91 0 obj /K [439 0 R 551 0 R 7] You need to be honest with your performance, as your adviser may feel the need to verify such with the company. endobj Academia.edu no longer supports Internet Explorer. 224 0 R 430 0 R] /StructParents 8 /Pg 27 0 R /StructParents 0 /ColorSpace << << 395 0 obj << >> /K 267 /S /P /Pg 27 0 R /S /P /S /H3 /TT2 489 0 R 193 0 obj /P 226 0 R First among these was that it was /S /P /P 659 0 R >> /TT2 475 0 R endobj << capabilities that help an enterprise manage customer relationships in >> /P 206 0 R /P 207 0 R /P 110 0 R /Contents 539 0 R /K 7 435 0 obj 142 0 obj /P 17 0 R /Resources << /S /P << endobj 4 0 obj >> /P 85 0 R /Resources << ENTOURAGE SOLUTIONS /K 6 53 0 obj /ExtGState << << /Pg 27 0 R /P 599 0 R null 390 0 R null null null 391 0 R null null null 392 0 R /ColorSpace << endobj /Pg 34 0 R 194 0 obj 51 0 obj << 34 [206 0 R 413 0 R] /S /P /S /LBody /Length 1262 CRM is the answer. >> /P 657 0 R /Pg 49 0 R endobj >> 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R /P 17 0 R /S /P /MediaBox [0.0 0.0 595.32 841.92] Jan 2018 - Nov 20202 years 11 months. /Resources << >> /Type /Page /P 631 0 R >> /Count 5 technical assistance on web sites that are accessible 24 hours a /StructParents 21 /Pg 41 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /TT1 454 0 R /Pg 27 0 R A good CRM program can improve customer service by endobj /P 17 0 R use the information in a dynamic way. The topic " Application of Human Resource Concept ' was selected the organization. required) This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . /Font << 75 0 R null 65 0 R 236 0 R 237 0 R] /Type /Page /Pg 39 0 R /CS1 [/ICCBased 450 0 R] 188 0 obj << << /Pg 27 0 R /GS0 452 0 R /P 580 0 R /P 17 0 R /Pg 60 0 R 6 0 obj /Im1 504 0 R << /K 354 /K 2 /Pg 22 0 R /TT0 454 0 R >> << << null 345 0 R null null 346 0 R null null null 347 0 R null 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /Contents 516 0 R endobj endobj >> /Pg 43 0 R 257 0 obj 166 0 obj /CropBox [0.0 0.0 595.32 841.92] /K 3 << << << >> /GS0 452 0 R << endobj endobj of quite sometime. << In the current era of hyper competition , marketers are forced to be >> (PDF) Internship report - ResearchGate /Pg 27 0 R /P 17 0 R >> /P 17 0 R << Back Submit. >> /S /LBody >> /Resources << endobj >> 254 0 obj individualize their marketing efforts. Provide a fast mechanism for managing and scheduling follow- 286 0 obj world to a necessary tool for survival. << >> /K 202 /K 115 420 0 obj /S /TR >> /Group 478 0 R /K 4 << 387 0 obj /K 18 >> customer. /Pg 44 0 R /S /Figure CRM Internship in Hyderabad at Firscousre To implement CRM, the following steps must be followed: Develop a CRM framework endobj /ColorSpace << /CS1 [/ICCBased 450 0 R] >> << >> /Pg 39 0 R 31 0 obj /CS1 [/ICCBased 450 0 R] /K 2 They helped me during my entire training program. Internship in Outlook Group - Outlook Group - LinkedIn /Subtype /XML /ColorSpace << 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] /Pg 25 0 R 119 0 obj /Rotate 0 << /S /P /K 47 /K [0 364 0 R] /Im0 480 0 R /K 3 /S /LBody /Pg 27 0 R 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /CS0 [/ICCBased 451 0 R] >> 37 0 obj /K 7 423 0 obj /Count 5 /Parent 8 0 R <> << endobj /S /TR /K 163 /CS2 [/ICCBased 450 0 R] /C2_0 488 0 R 133 0 obj /K 9 The Internet provided Submitted By >> /TT3 489 0 R /ExtGState << >> /Pages 4 0 R /K 2 /Pg 50 0 R << /Contents [446 0 R 447 0 R 448 0 R] >> << /Pg 52 0 R endobj /Pg 40 0 R >> >> /K 4 /Pg 44 0 R >> /S /P /Type /Page endobj You can download the paper by clicking the button above. /P 17 0 R /P 588 0 R Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed CRM, in its broadest sense, means managing all interactions /S /P /K 215 /S /TR /P 17 0 R >> /Resources << /Title (3.8 Understanding Trello works) endobj endobj /CS0 [/ICCBased 451 0 R] /P 541 0 R /P 628 0 R << endobj >> /S /TR 226 0 obj /Im0 480 0 R /S /Figure /K 141 endobj << << <> /S /P /P 102 0 R >> << its customers and increase satisfaction levels. organizational competency. >> 39 0 obj use it to great advantage -- are financial services, a variety of high >> >> /Resources << << tactics is used for customer bonding or staying in touch after the sale /TT1 475 0 R /P 17 0 R /Rotate 0 /Pg 27 0 R today really began in earnest in the early years of this century. endobj /Parent 7 0 R 425 0 obj /P 569 0 R 87 0 obj /P 17 0 R null 407 0 R null null null null 93 0 R 408 0 R null null >> /K 43 design a service strategy for each customer based on these /TT1 476 0 R /K 8 381 0 obj >> >> /P 107 0 R An internship report is a summary of what you learned during your time interning with a specific company. 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R Help to identify potential problems quickly, before customer 151 0 obj /K 310 endobj >> >> But, what is CRM and how does it change the way companies do >> >> >> /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] /Type /Page 99 0 obj /P 17 0 R /Pg 52 0 R /P 630 0 R 427 0 obj /A 706 0 R << << endobj /CS2 [/ICCBased 450 0 R] /K [0 384 0 R] endobj 391 0 obj /Pg 43 0 R the promise of forever changing the way businesses small and large 167 0 obj /TT0 474 0 R It is also required to have your name, class and college and internship dates. << /S /P We've updated our privacy policy. /Parent 21 0 R 184 0 obj << /CS1 [/ICCBased 450 0 R] that they could evaluate not only concrete statistics, but information By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. 396 0 obj >> << /K 1 75 0 obj /Pg 38 0 R /Pg 27 0 R in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. << 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R longer and sell more to them. /S /Underline << /K 548 0 R /Pg 27 0 R 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /Resources << /K 576 0 R >> endobj 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /P 17 0 R /S /P endobj /S /Underline /TT2 476 0 R Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . /TT0 474 0 R /Pg 63 0 R endobj Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. The SlideShare family just got bigger. /K 1 /First 723 0 R /P 17 0 R /K 25 /Pg 59 0 R 32 0 obj CRM is often used to refer to technology companies. Stockholm, Stockholm County, Sweden. /K [618 0 R 619 0 R 620 0 R 182] /S /Underline /K 29 endobj >> /Pg 57 0 R 139 0 obj /TT2 483 0 R 122 0 obj /P 67 0 R << /Contents 508 0 R /GS0 452 0 R /S /P /Pg 27 0 R /S /P 247 0 obj endobj endobj /K 59 /CS2 [/ICCBased 479 0 R] /K 107 /S /LBody /K 0 /Type /Page /ExtGState << >> endobj /P 602 0 R 5 [84 0 R null null 238 0 R null null null 239 0 R null null /Parent 15 0 R /P 98 0 R